CCU APP Terms & Conditions

1. Introduction

Welcome to CCU APP ("CCU APP", "Platform", "we", "our", or "us").

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and the entities operating CCU APP governing your access to and use of:

• The CCU APP mobile application
• The Club Administration Web Portal
• The official website located at https://theccuapp.com/

Any related websites, services, features, applications, communications, software, APIs, and technologies made available by CCU APP.

By accessing, downloading, registering for, or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional policies that may apply to specific services.

If you do not agree with these Terms, you must immediately discontinue use of the Platform.

2. Platform Operator

CCU APP is operated through the following entities:

India

Bong Ventures Private Limited

55/55/1 Chowringhee Road

1st Floor, Unit-11

Kolkata – 700071

West Bengal, India

United Kingdom

OFFBEAT GLOBAL SUPPORT SYSTEM LTD

Company Registration Number: 14279068

Registered & Operating Address:

C/O Mincoffs Solicitors LLP

5 Osborne Terrace

Jesmond

Newcastle Upon Tyne

NE2 1SQ

United Kingdom

Official Contact

Website: https://theccuapp.com/

Email: info@theccuapp.com

3. Purpose of the Platform

CCU APP is a cloud-based digital community management platform designed to enable clubs, associations, societies, cultural organisations, community groups and similar organisations ("Clubs") to digitally manage their operations and interact with their members.

The Platform may provide features including, but not limited to:

• Club registration and verification
• Membership management
• Family membership management
• Member directory
• Event creation and registration
• Sponsorship management
• Donation management
• Payment facilitation through integrated third-party payment providers
• Digital payment receipts
• Notifications and announcements
• Club communications
• Document management
• Identity verification
• Future AI-powered user assistance
• Analytics and reporting

Additional services introduced from time to time.

The Platform is intended solely as a technology service and should not be interpreted as providing banking, legal, financial, accounting or fiduciary services.

5. Definitions

For the purposes of these Terms:

Account means a registered user account created within CCU APP.

Club means any association, society, organisation, cultural group, community, trust, company, charity or similar body registered on the Platform.

Club Administrator means an individual authorised by a Club to administer its activities using the Club Administration Portal.

Club Member means a User who has joined one or more Clubs through the Platform.

Family Membership means a membership structure allowing eligible family members to be associated under a primary membership, subject to the policies of the relevant Club.

Individual User means a natural person who registers an account for personal use.

Payment Gateway means an authorised third-party payment processing service integrated with the Platform, including Razorpay Marketplace and Stripe Connect.

Platform means CCU APP, including the mobile application, Club Administration Portal, website and associated services.

Platform Administrator means authorised personnel designated by CCU APP to administer and manage the Platform.

Services means all software, applications, technology, features and functionality provided through the Platform.

User means any Individual User, Club Administrator or authorised representative using the Platform.

6. Eligibility

6.1 Individual Users

To create an account, you must:

• possess the legal capacity to enter into a binding agreement
• provide accurate and complete information

comply with these Terms and all applicable laws.

Individuals aged 18 years or older may independently register and use the Platform.

Individuals between 13 and 17 years of age may use the Platform where permitted by applicable law and with the consent or supervision of a parent or legal guardian where required.

Children under 13 years of age may only participate through eligible Family Membership features managed by a parent, guardian or authorised adult, where such functionality is supported by the relevant Club.

If the laws of your jurisdiction prescribe a higher minimum age, that higher age requirement shall apply.

6.2 Club Administrators

A Club Administrator represents and warrants that they:

• are authorised to act on behalf of the Club
• possess the authority to bind the Club to these Terms
• will maintain accurate organisational information

will comply with all applicable legal and regulatory requirements.

False representation of authority may result in immediate suspension or termination of access.

7. User Registration and Account Creation

Users may create an account using the registration methods made available by the Platform.

At launch, registration includes:

• Email Address
• Password

Email One-Time Password (OTP) verification.

CCU APP may introduce additional authentication methods in the future, including multi-factor authentication, biometric authentication or third-party identity providers.

Each User is responsible for ensuring that registration information remains accurate and up to date.

8. Email Verification

Email verification is mandatory.

An account shall not become fully active until the registered email address has been successfully verified.

CCU APP reserves the right to suspend or remove accounts created using invalid, temporary, disposable or fraudulent email addresses.

Users are responsible for maintaining access to their registered email address.

9. Account Security

Users are responsible for safeguarding their account credentials.

You agree to:

• maintain the confidentiality of your password
• prevent unauthorised access to your account
• immediately notify CCU APP of any suspected unauthorised use

log out from shared or public devices.

You remain responsible for all activities carried out using your account until unauthorised access has been reported and reasonably verified.

CCU APP shall not be liable for losses resulting from your failure to maintain appropriate account security.

10. Club Registration and Verification

To protect Users and maintain the integrity of the Platform, every Club must undergo a verification process before gaining access to operational features.

As part of this process, CCU APP may require:

• Certificate of Registration
• Society Registration Certificate
• Trust Registration Certificate
• Company Incorporation Certificate
• Constitution, Charter or Bye-laws
• Government-issued registration documents
• Identity proof of authorised representatives
• Bank account verification
• Payment gateway onboarding documentation

Any additional information reasonably required to verify the legitimacy of the Club.

All Club registrations are subject to manual review by the Platform Administrator.

Submission of documents does not guarantee approval.

CCU APP reserves the right to request additional documentation, conduct reasonable due diligence, approve, reject, suspend or revoke a Club registration where necessary to protect the Platform, comply with legal obligations or satisfy payment provider requirements.

A Club requiring payment functionality must successfully complete onboarding with the applicable payment provider, including Razorpay Marketplace (India) or Stripe Connect (United Kingdom), together with any applicable KYC, identity verification and banking requirements.

A Club shall become operational only after successful verification and approval by CCU APP.

11. Membership Services

11.1 Membership Management

CCU APP enables Clubs to create, manage and administer membership programmes through the Platform.

Memberships offered through CCU APP are created and controlled exclusively by the respective Club. Each Club independently determines its own:

• Membership categories
• Membership eligibility
• Membership fees
• Membership duration
• Membership benefits
• Membership approval criteria
• Renewal policies
• Expiry periods

Suspension rules; and

Cancellation policies.

CCU APP provides only the technological infrastructure to facilitate these activities and does not participate in the management or administration of any Club's membership programme.

11.2 Membership Approval

Submitting a membership application through the Platform does not guarantee acceptance.

Membership applications shall be reviewed and decided solely by the respective Club.

CCU APP has no authority to:

• approve memberships
• reject memberships
• alter membership eligibility

override Club decisions; or

grant membership on behalf of any Club.

11.3 Family Membership

Where supported by a Club, a primary member may add eligible family members to their membership profile.

Each Club may independently determine:

• eligibility criteria
• number of family members permitted
• documentation requirements
• applicable fees

approval procedures.

Family members may be required to maintain individual CCU APP accounts where technically necessary.

The primary member is responsible for ensuring that all information submitted regarding family members is accurate and authorised.

11.4 Membership Renewal

Membership renewal, expiry and reinstatement are governed solely by the policies established by the respective Club.

CCU APP may provide automated reminders regarding membership renewal; however, Users remain responsible for renewing memberships before applicable deadlines.

Failure to receive a reminder shall not extend membership validity.

12. Events, Activities and Programmes

CCU APP enables Clubs to organise and manage various events and activities through the Platform.

Such activities may include, but are not limited to:

• Cultural programmes
• Community events
• Festivals
• Meetings
• Sports activities
• Workshops
• Training sessions
• Social gatherings
• Competitions
• Conferences

Charity programmes; and

Other Club activities.

All Events are independently organised by the respective Club.

12.1 Event Registration

Users may register for Events through the Platform.

Registration may require:

• active membership
• payment of applicable fees
• prior approval by the Club
• compliance with eligibility requirements

acceptance of additional event-specific conditions.

Registration remains subject to availability.

12.2 Event Modifications

A Club may modify, postpone, reschedule or cancel any Event at its sole discretion.

Such modifications may include:

• venue
• date
• timing
• speakers
• performers
• programme schedule
• participation limits
• ticket availability

entry conditions.

CCU APP shall not be responsible for any losses resulting from changes made by a Club.

12.3 Event Conduct

Participants are expected to conduct themselves respectfully and comply with all instructions issued by the respective Club.

A Club reserves the right to deny participation or remove any attendee whose behaviour:

• violates applicable laws
• threatens public safety
• disrupts an Event

violates Club rules; or

adversely affects other participants.

13. Sponsorship Services

The Platform enables Clubs to manage sponsorship opportunities.

Sponsors may contribute financial or non-financial support directly to participating Clubs.

CCU APP merely facilitates communication and payment processing.

Each Club remains solely responsible for:

• sponsorship agreements
• sponsor obligations
• sponsor acknowledgements
• sponsorship fulfilment
• utilisation of sponsorship funds

compliance with applicable laws.

CCU APP is not a party to any sponsorship arrangement between a Sponsor and a Club.

14. Donations

Certain Clubs may enable voluntary donations through the Platform.

All donations are made directly to the selected Club.

CCU APP:

• does not solicit donations
• does not own donated funds
• does not determine how donations are utilised
• does not guarantee charitable status of any Club

does not monitor expenditure of donated funds.

Donors are responsible for independently satisfying themselves regarding the Club to which they choose to donate.

Any tax benefits associated with donations shall be determined solely by the respective Club and applicable law.

15. Payment Services

15.1 Platform Role

CCU APP provides technology integration only.

The Platform facilitates secure payment processing through authorised third-party payment providers.

CCU APP is not:

• a payment gateway
• a payment aggregator
• a banking institution
• an escrow service
• a financial intermediary
• a money transmission service

a Merchant of Record.

15.2 Supported Payment Providers

Payments may currently be processed through:

India

Razorpay Marketplace

United Kingdom

Stripe Connect

CCU APP reserves the right to integrate additional licensed payment providers in future.

15.3 Payment Flow

When a User makes a payment through CCU APP:

The payment request is securely transmitted to the applicable payment gateway.

The payment gateway processes the transaction.

Applicable payment gateway processing fees may be deducted by the payment provider in accordance with its pricing.

The remaining settlement amount is transferred directly to the designated bank account of the respective Club.

At no point does CCU APP receive, own, hold or control the payment proceeds intended for the Club.

15.4 Merchant Relationship

Each participating Club is the merchant responsible for transactions processed through its account.

Accordingly, each Club remains responsible for:

• Merchant onboarding
• KYC verification
• Business verification
• Bank verification
• Compliance with payment provider requirements
• Tax compliance
• Financial reporting

Customer support relating to payments.

CCU APP merely facilitates technical connectivity between the Platform and the relevant payment service provider.

16. Payment Gateway Responsibilities

Payment gateways operate independently of CCU APP.

Users acknowledge that payment processing remains subject to the separate terms, conditions and policies of the relevant payment provider.

CCU APP shall not be responsible for:

• payment gateway downtime
• banking delays
• settlement delays
• declined transactions
• payment authentication failures
• payment gateway technical failures
• banking network interruptions
• card issuer decisions

fraud monitoring decisions made by payment providers.

17. Payment Receipts

Upon successful completion of a transaction, the Platform may generate a digital payment acknowledgement or receipt on behalf of the respective Club.

Such receipt is generated as a technology service provided by CCU APP.

The receipt does not alter the underlying legal relationship between:

the paying User; and

the receiving Club.

The Club remains solely responsible for:

• the underlying transaction
• applicable taxes
• statutory accounting
• financial records

legal obligations associated with the payment.

18. Refund Policy

CCU APP does not establish or control refund policies for Clubs.

Each Club independently determines its own policies relating to:

• membership refunds
• event refunds
• donation refunds (where legally permitted)
• sponsorship refunds
• cancellation charges

administrative fees.

Users should carefully review the applicable Club's policies before making any payment.

18.1 No Refund Obligation by CCU APP

Since payment proceeds are transferred directly to the Club, CCU APP cannot:

• approve refunds
• reject refunds
• reverse settlements
• retain payment amounts

compel a Club to issue a refund.

Refund decisions rest solely with the respective Club, subject to applicable law.

18.2 Duplicate Payments

Where duplicate payments occur due to user error, banking issues or technical circumstances, Users should first contact the respective Club.

CCU APP may assist in reviewing transaction logs where reasonably practicable but does not guarantee reversal or refund.

18.3 Chargebacks

Users are encouraged to contact the respective Club before initiating a chargeback with their financial institution.

Fraudulent or abusive chargebacks may result in:

• suspension of Platform access
• termination of the User account
• reporting to the applicable payment provider

legal action where appropriate.

19. Taxes

Each Club is solely responsible for determining, collecting, reporting and remitting all applicable taxes arising from payments received through the Platform.

Such taxes may include, where applicable:

• Goods and Services Tax (GST)
• Value Added Tax (VAT)
• Income Tax
• Corporation Tax
• Charity reporting obligations

Any other statutory levy.

CCU APP does not calculate or remit taxes on behalf of Clubs unless expressly required by applicable law.

Users remain responsible for any taxes applicable to their own transactions.

20. Future Commercial Services

At the time of the Effective Date, Club onboarding and use of the Platform may be offered free of charge or under promotional arrangements determined by CCU APP.

CCU APP reserves the right to introduce in the future:

• subscription plans
• premium services
• enterprise features
• administrative services
• value-added services
• platform service fees

additional payment integrations; or

other commercial offerings.

Where new commercial services are introduced, reasonable notice shall be provided through the Platform or by other appropriate means.

Nothing in this section affects payments previously completed or existing contractual obligations between Users and Clubs.

21. User Responsibilities

21.1 Responsible Use

Every User agrees to use CCU APP in a lawful, responsible and respectful manner.

Users shall:

• provide true, accurate and complete information
• maintain updated profile information
• protect the confidentiality of their account credentials
• comply with these Terms and applicable laws
• comply with the rules and policies of each Club they join
• respect the rights and privacy of other Users
• cooperate with reasonable verification requests from CCU APP or the respective Club

promptly notify CCU APP of any unauthorized access or security concern.

Users remain responsible for all activities carried out through their account unless unauthorized access has been reported without unreasonable delay.

21.2 Prohibited Conduct

Users shall not use the Platform to:

• provide false or misleading information
• impersonate another person or organisation
• create fake identities
• submit forged or altered documents
• use another person's account
• engage in unlawful activities
• harass, threaten or abuse other Users
• upload defamatory, obscene, offensive or discriminatory content
• distribute spam or unsolicited communications
• interfere with the operation of the Platform
• attempt to gain unauthorized access to any system
• upload viruses, malware or malicious software
• misuse payment facilities
• violate intellectual property rights
• engage in fraudulent fundraising
• use automated bots or scripts without written authorization
• reverse engineer, decompile or otherwise attempt to extract the source code of the Platform

perform security testing without prior written approval from CCU APP.

Any violation may result in immediate suspension or permanent termination of the User's account.

22. Club Responsibilities

Each Club acknowledges and agrees that it operates independently from CCU APP.

Accordingly, every Club remains solely responsible for:

• its legal existence
• its governance
• compliance with applicable laws
• management of memberships
• collection and use of membership fees
• organization of events
• sponsorship agreements
• donation campaigns
• financial management
• statutory compliance
• tax obligations
• accounting records
• communications with members
• Club policies

dispute resolution with its members.

CCU APP does not supervise or control the internal management of any Club.

22.1 Accuracy of Information

Each Club shall ensure that all information published through the Platform remains accurate, complete and up to date.

This includes, without limitation:

• Club description
• contact details
• office bearers
• membership information
• event details
• sponsorship information
• donation campaigns

payment information.

CCU APP reserves the right to remove or suspend inaccurate or misleading content.

22.2 Compliance with Payment Provider Requirements

Each Club shall continuously comply with all requirements imposed by:

• Razorpay Marketplace

Stripe Connect; and

any future payment service provider integrated with the Platform.

Where payment provider approval is withdrawn, CCU APP may disable payment functionality without prior notice.

23. User Generated Content

The Platform permits Users to upload various forms of content including:

• Profile photographs
• Identity verification documents
• Membership information
• Event participation details
• Comments
• Documents

Other information supported by the Platform.

Users represent and warrant that:

• they own or have the necessary rights to upload such content
• the content does not infringe third-party rights
• the content is lawful

the content is accurate to the best of their knowledge.

Users remain solely responsible for all content uploaded through their accounts.

23.1 Licence Granted to CCU APP

By uploading content to the Platform, Users grant CCU APP a worldwide, non-exclusive, royalty-free, revocable licence to:

• host
• store
• process
• display
• reproduce
• transmit
• back up

such content solely for the purpose of:

• operating the Platform
• providing requested services
• maintaining system security
• improving Platform functionality

complying with legal obligations.

Ownership of uploaded content remains with the User.

24. Club Content

Clubs may publish content including:

• Club logos
• Event banners
• Notices
• Announcements
• Membership information
• Sponsorship opportunities
• Donation campaigns
• Images
• Videos
• Documents

Promotional material.

Each Club retains ownership of its own content.

However, the Club grants CCU APP a limited licence to host, reproduce, display and distribute such content solely for operating and promoting the Platform.

CCU APP reserves the right to remove content that:

• violates these Terms
• infringes third-party rights
• is unlawful
• threatens Platform security

damages the reputation of the Platform.

25. Intellectual Property Rights

All intellectual property relating to CCU APP, including but not limited to:

• software
• source code
• object code
• databases
• APIs
• algorithms
• workflows
• architecture
• graphics
• designs
• icons
• user interfaces
• documentation
• trademarks
• service marks
• branding
• domain names
• business methods
• proprietary technology

shall remain the exclusive property of CCU APP and its licensors.

Nothing contained in these Terms transfers ownership of any intellectual property to any User or Club.

Except where expressly permitted by law, Users and Clubs shall not:

• copy
• reproduce
• distribute
• modify
• reverse engineer
• decompile
• create derivative works
• commercially exploit
• license
• sell
• lease
• sublicense

any part of the Platform without prior written consent.

26. Privacy and Data Protection

CCU APP is committed to protecting personal information in accordance with applicable data protection laws.

The collection, use, storage, disclosure and processing of personal information are governed by the CCU APP Privacy Policy, which forms an integral part of these Terms.

By using the Platform, Users acknowledge that personal information may be processed in accordance with:

• the Digital Personal Data Protection Act, 2023 (India), where applicable
• the UK General Data Protection Regulation (UK GDPR), where applicable

the UK Data Protection Act 2018; and

other applicable privacy and data protection laws.

26.1 Data Storage

At the Effective Date, Platform data is primarily hosted using cloud infrastructure located in India.

CCU APP may migrate or expand its infrastructure to other cloud providers, including Amazon Web Services (AWS) or equivalent providers, where appropriate.

Any such migration shall be carried out in accordance with applicable legal and security requirements.

26.2 Account Deletion

Users may request deletion of their account through the procedures made available by CCU APP.

Following a valid deletion request:

• the account may be deactivated

access to Platform services may cease; and

personal information shall be scheduled for deletion in accordance with the Privacy Policy.

Certain information may be retained for up to 90 days, or longer where required by law, fraud prevention, audit, taxation, regulatory compliance or legitimate business purposes.

27. Third-Party Services

The Platform relies upon independent third-party service providers for certain functionality.

These may include, without limitation:

• Razorpay Marketplace
• Stripe Connect
• Firebase Cloud Messaging
• cloud infrastructure providers
• email service providers
• authentication services
• analytics providers introduced in future

monitoring and security services.

Each third-party provider operates under its own terms and privacy policies.

CCU APP is not responsible for interruptions, errors, failures or losses caused solely by third-party providers.

28. Artificial Intelligence Services

CCU APP may introduce Artificial Intelligence ("AI") powered features in future releases.

These may include:

• virtual assistants
• chatbots
• intelligent search
• automated recommendations
• user guidance
• content suggestions
• analytics-driven insights

workflow assistance.

AI-generated responses are intended solely to assist Users.

Users acknowledge that AI-generated content:

• may not always be accurate
• may contain errors
• should not be treated as legal, financial, accounting, medical or professional advice

should be independently verified before important decisions are made.

CCU APP reserves the right to modify, suspend or discontinue AI features at any time.

29. External Links

The Platform may permit Clubs or Users to publish links to third-party websites or services.

Such links are provided solely for convenience.

CCU APP:

• does not endorse third-party content
• does not guarantee the accuracy of third-party information
• does not control third-party websites

is not responsible for products or services offered by third parties.

Accessing third-party websites is entirely at the User's own risk.

30. Electronic Communications

By creating an account and using the Platform, Users consent to receive electronic communications from CCU APP.

Such communications may include:

• Email notifications
• Email OTP verification
• Push notifications
• Membership notifications
• Event reminders
• Administrative announcements
• Security alerts
• Legal notices
• Policy updates

Platform communications.

Electronic communications shall satisfy any legal requirement that communications be in writing, where permitted by applicable law.

Users are responsible for ensuring that their registered email address remains valid and accessible.

31. Platform Availability

CCU APP is designed to provide reliable, secure and continuous digital services. However, the Platform is provided on an "As Available" and "As Is" basis.

While CCU APP endeavours to maintain uninterrupted availability, the Platform may occasionally become unavailable due to:

• scheduled maintenance
• emergency maintenance
• software upgrades
• infrastructure improvements
• cloud service interruptions
• internet service failures
• telecommunications issues
• cyber security incidents
• denial-of-service attacks
• power failures
• hardware failures
• payment gateway outages
• third-party service interruptions

natural disasters; or

circumstances beyond the reasonable control of CCU APP.

CCU APP does not guarantee that the Platform will always be uninterrupted, error-free or available at all times.

32. Security

CCU APP is committed to maintaining appropriate technical and organisational security measures designed to protect the Platform and User information.

Security measures may include, where appropriate:

• encrypted communications
• password protection
• secure authentication
• email verification
• role-based access control
• audit logging
• server monitoring
• firewall protection
• malware detection
• data backups
• security patches

infrastructure monitoring.

Despite reasonable security measures, no online platform or internet transmission can be guaranteed to be completely secure.

Users acknowledge and accept the inherent risks associated with using internet-based services.

32.1 User Security Responsibilities

Every User agrees to:

• maintain a strong password
• avoid sharing login credentials
• keep devices reasonably secure
• immediately report suspected security incidents
• avoid using compromised devices

not intentionally exploit Platform vulnerabilities.

Users shall remain responsible for losses arising from failure to maintain reasonable account security.

33. Confidentiality

During use of the Platform, Users and Clubs may gain access to confidential or proprietary information relating to CCU APP, other Users or participating Clubs.

Such information may include:

• business information
• operational procedures
• member information
• financial information
• technical documentation
• software functionality

non-public communications.

Users agree not to disclose, distribute or misuse confidential information except where:

• authorised by the rightful owner

required by law; or

necessary for legitimate use of the Platform.

This obligation survives termination of these Terms.

34. Feedback and Suggestions

CCU APP welcomes suggestions, recommendations and feedback regarding the Platform.

If a User voluntarily provides:

• ideas
• feature requests
• enhancement suggestions
• bug reports
• usability feedback
• product recommendations

the User grants CCU APP a perpetual, worldwide, royalty-free, irrevocable, transferable licence to use, modify, implement and commercialise such feedback without any obligation to compensate the User.

Nothing in this clause transfers ownership of the User's original content unrelated to such feedback.

35. Beta Features and Future Services

From time to time, CCU APP may introduce:

• beta features
• experimental functionality
• pilot programmes
• early access services
• AI-powered services
• premium features

enterprise services.

Such services may:

• change without notice
• be modified
• be discontinued
• contain errors

operate differently from final releases.

Users participate in beta services entirely at their own discretion.

CCU APP makes no guarantee regarding the availability, accuracy or future continuation of beta functionality.

36. Disclaimer of Warranties

To the fullest extent permitted by applicable law, CCU APP provides the Platform without warranties of any kind, whether express, implied or statutory.

Without limitation, CCU APP does not warrant that:

• the Platform will always be available
• services will be uninterrupted
• services will be error-free
• defects will always be corrected
• the Platform will satisfy every User's expectations
• all information provided by Clubs will be accurate
• every Club is legitimate or financially sound
• every event will take place
• every sponsorship will be honoured
• every donation will be used for a particular purpose
• payment processing will always succeed

AI-generated responses will always be accurate.

Users use the Platform entirely at their own risk.

37. Limitation of Liability

To the maximum extent permitted by applicable law, Bong Ventures Private Limited, OFFBEAT GLOBAL SUPPORT SYSTEM LTD, CCU APP, their directors, officers, employees, consultants, contractors, licensors, affiliates and representatives shall not be liable for:

• indirect losses
• incidental losses
• consequential losses
• punitive damages
• exemplary damages
• special damages
• loss of profits
• loss of business
• loss of revenue
• loss of goodwill
• reputational damage
• loss of opportunity
• loss of anticipated savings
• data corruption
• loss of data
• business interruption
• payment gateway failures
• banking delays
• payment settlement delays
• event cancellations
• membership disputes
• Club disputes
• sponsorship disputes
• donation disputes
• actions of other Users
• actions of Clubs
• third-party service failures
• cyber attacks beyond reasonable control
• AI-generated recommendations

external website content.

Where liability cannot legally be excluded, the total aggregate liability of CCU APP shall be limited to the maximum extent permitted by applicable law.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

38. Indemnification

Users and Clubs agree to indemnify, defend and hold harmless:

• Bong Ventures Private Limited
• OFFBEAT GLOBAL SUPPORT SYSTEM LTD
• CCU APP
• their directors
• officers
• employees
• affiliates
• contractors
• licensors
• successors
• representatives

from and against all claims, actions, proceedings, liabilities, damages, losses, costs, expenses and reasonable legal fees arising out of or relating to:

• breach of these Terms
• misuse of the Platform
• unlawful activities
• violation of applicable laws
• infringement of intellectual property rights
• inaccurate information provided by the User or Club
• disputes between Users and Clubs
• payment disputes
• sponsorship disputes
• donation disputes
• tax liabilities of Clubs

negligent or wrongful conduct.

39. Force Majeure

CCU APP shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to:

• acts of God
• earthquakes
• floods
• fires
• epidemics
• pandemics
• war
• terrorism
• civil unrest
• governmental restrictions
• labour disputes
• internet failures
• cloud infrastructure failures
• telecommunications outages
• cyber security incidents
• payment network failures
• utility failures

widespread power outages.

Performance of affected obligations shall be suspended for the duration of such events.

40. Suspension and Termination

CCU APP reserves the right to suspend, restrict or permanently terminate access to the Platform where it reasonably believes that a User or Club has:

• violated these Terms
• submitted false information
• engaged in fraudulent activities
• misused payment facilities
• uploaded malicious software
• threatened Platform security
• infringed intellectual property rights
• engaged in unlawful conduct
• abused other Users
• attempted unauthorised access

violated applicable laws.

CCU APP may also suspend or deactivate a Club where:

• verification documents expire
• payment gateway approval is revoked
• legal compliance is no longer maintained
• fraudulent activities are suspected
• instructions are received from a competent authority

continued operation poses a risk to the Platform or other Users.

Where reasonably practicable, CCU APP may provide notice before permanent termination. However, immediate suspension may occur where necessary to protect Users, Clubs, payment providers or the Platform.

Termination of access does not affect any rights, obligations or liabilities that accrued prior to termination.

41. Account Deletion

41.1 User-Initiated Deletion

Users may request deletion of their CCU APP account through the procedures made available within the Platform or by contacting CCU APP.

For security purposes, CCU APP may require identity verification before processing any deletion request.

41.2 Deletion Period

Upon successful verification of a deletion request:

• the account may be immediately deactivated
• Platform access shall cease

personal information shall be scheduled for deletion.

Certain information may be retained for up to 90 days following account deletion, or for a longer period where retention is required by:

• applicable law
• court order
• regulatory authority
• fraud prevention
• financial audit
• dispute resolution
• taxation

cybersecurity investigations; or

legitimate business interests.

41.3 Effect of Deletion

Deletion of a User account does not automatically:

• cancel Club memberships
• reverse completed payments
• cancel event registrations
• remove financial obligations

affect pending legal proceedings.

Clubs remain responsible for maintaining any legally required membership or financial records.

42. Regulatory Compliance

Users and Clubs agree to comply with all applicable laws governing their use of the Platform.

This includes, where applicable:

• corporate laws
• charity regulations
• society registration laws
• trust regulations
• taxation laws
• anti-money laundering regulations
• payment service regulations
• consumer protection laws
• sanctions regulations
• fundraising regulations
• data protection laws

intellectual property laws.

Each Club is solely responsible for obtaining any licences, registrations or approvals required for its activities.

43. Cross-Border Services

CCU APP may be accessed from multiple jurisdictions.

Users acknowledge that laws differ between countries.

Each User remains responsible for ensuring that use of the Platform is lawful within their own jurisdiction.

CCU APP makes no representation that the Platform is appropriate or lawful in every country.

44. Consumer Rights

Nothing contained within these Terms shall exclude, restrict or limit any statutory consumer rights that cannot legally be excluded under applicable law.

Where any provision of these Terms conflicts with mandatory consumer protection legislation, such mandatory legislation shall prevail to the extent of the inconsistency.

45. Electronic Records and Electronic Acceptance

Users acknowledge that:

• creating an account
• clicking "I Agree"
• accepting these Terms electronically
• using the Platform
• completing registrations
• submitting online forms
• making payments electronically

constitute valid electronic acceptance of these Terms.

Electronic records and electronic communications shall have the same legal effect as written documents to the fullest extent permitted by applicable law.

46. Changes to the Platform

CCU APP continuously improves its services.

Accordingly, CCU APP reserves the right to:

• introduce new features
• modify existing functionality
• discontinue obsolete features
• introduce premium services
• integrate new payment providers
• introduce Artificial Intelligence services
• migrate infrastructure
• redesign interfaces
• improve security measures

enhance performance.

Such changes may occur without prior notice where necessary for operational, technical or security reasons.

47. Amendments to these Terms

CCU APP reserves the right to amend these Terms from time to time.

Amendments may become necessary due to:

• changes in applicable law
• regulatory requirements
• technological developments
• introduction of new services
• changes to payment infrastructure
• changes in business operations

security improvements.

Where changes materially affect User rights or obligations, reasonable efforts shall be made to notify Users through:

• the Platform
• email
• push notifications

the official website; or

other appropriate electronic communications.

Continued use of the Platform following the effective date of revised Terms constitutes acceptance of the updated Terms.

48. Severability

If any provision of these Terms is held by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be modified to the minimum extent necessary or, where modification is not possible, severed from these Terms.

The remaining provisions shall continue in full force and effect.

49. Waiver

Failure by CCU APP to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.

Any waiver shall be effective only if made in writing by an authorised representative of CCU APP.

50. Assignment

Users and Clubs may not assign or transfer their rights or obligations under these Terms without the prior written consent of CCU APP.

CCU APP may assign, transfer or delegate its rights and obligations in connection with:

• merger
• acquisition
• corporate restructuring
• business transfer
• sale of assets
• internal reorganisation

provided such assignment complies with applicable law.

51. Survival

The following provisions shall survive termination or expiry of these Terms:

• Intellectual Property
• User Content Licence
• Club Content Licence
• Confidentiality
• Disclaimer of Warranties
• Limitation of Liability
• Indemnification
• Regulatory Compliance
• Governing Law
• Dispute Resolution
• Data Retention
• Privacy obligations

Any provision intended by its nature to survive termination.

52. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

Where processing of personal information is subject to United Kingdom data protection legislation, such processing shall additionally comply with applicable UK data protection laws, including the UK GDPR and the UK Data Protection Act 2018.

Nothing in these Terms limits mandatory legal rights available under applicable law in the User's country of residence where such rights cannot legally be excluded.

53. Dispute Resolution

Before commencing legal proceedings, Users and Clubs are encouraged to first contact CCU APP in good faith to seek an amicable resolution.

CCU APP shall make reasonable efforts to resolve complaints through discussion and mutual cooperation.

Where disputes cannot be resolved amicably, they shall be subject to the exclusive jurisdiction of the competent courts located in Kolkata, West Bengal, India, unless mandatory law requires otherwise.

Nothing in this clause prevents CCU APP from seeking urgent injunctive or equitable relief before any court of competent jurisdiction where necessary to protect:

• intellectual property
• confidential information
• Platform security

business interests.

54. Grievance and Compliance Contact

Questions, complaints, notices or legal communications relating to these Terms may be directed to:

Email: info@theccuapp.com

CCU APP may designate a Grievance Officer or Compliance Officer where required under applicable law.

Updated contact information shall be published on the official website.

55. Entire Agreement

These Terms, together with:

• the Privacy Policy
• Cookie Policy (if introduced)
• Community Guidelines
• Payment Policies
• other policies expressly incorporated by reference

constitute the complete agreement between CCU APP and the User regarding use of the Platform.

These Terms supersede all prior oral or written agreements relating to the same subject matter.

56. Contact Information

India

Bong Ventures Private Limited

55/55/1 Chowringhee Road

1st Floor, Unit-11

Kolkata – 700071

West Bengal

India

United Kingdom

OFFBEAT GLOBAL SUPPORT SYSTEM LTD

Company Registration Number: 14279068

Registered & Operating Address:

C/O Mincoffs Solicitors LLP

5 Osborne Terrace

Jesmond

Newcastle Upon Tyne

NE2 1SQ

United Kingdom

Official Website

https://theccuapp.com/

Official Email

info@theccuapp.com

57. Acceptance of these Terms

By downloading, installing, registering for, accessing or using CCU APP, you acknowledge and agree that:

• you have carefully read these Terms
• you understand your rights and obligations
• you agree to comply with these Terms
• you consent to the processing of your information in accordance with the Privacy Policy
• you are legally authorised to use the Platform

where acting on behalf of a Club, you are authorised to bind that Club to these Terms.

If you do not agree with these Terms, you must immediately discontinue use of the Platform and uninstall the application.

Document Information

Document Title: CCU APP – Terms & Conditions

Document Version: Launch Edition 2026.1

Effective Date: 15 August 2026

Platform: CCU APP

Website: https://theccuapp.com/

Applicable Regions: India and the United Kingdom

Copyright © 2026 CCU APP. All Rights Reserved.